You can reach our customer support team by email at sales@buyventilation.co.uk or by calling us at 01642 065 047. Our team is available Monday through Thursday, from 9:00 AM to 5:00 PM & Friday 9:00am - 4:00pm.

Or you can complete the contact form above and a member of our team will contact you.

Yes, you can return any product within 14 days of receipt, provided it is in its original condition and packaging. Please visit our Returns and Refunds page for detailed instructions on how to proceed with your return.

Once your order is dispatched, you will receive a tracking link via email. You can use this link to check the status of your delivery on our courier’s website. Or please use the chat functionality in the bottom right hand corner of the website and enter your order number to see it's current status. Or you can login to your account by clicking the avatar in the top right of the page.